JP Morgan Chase glitch gave some online users access to others’ accounts

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Some J.P. Morgan Chase customers were able to access other clients’ personal information late Wednesday due to a glitch in the company’s online systems. The problem has been resolved, the bank said.

The glitch affected a “very low number” of customers, but personal information was revealed “as if they were an authorized user on the account,” according to Patricia Wexler, a spokeswoman for J.P. Morgan. The glitch mistakenly rerouted users to other clients’ accounts following login between 6:30 p.m. ET to 9 p.m. ET on Wednesday, according to the spokeswoman.

J.P. Morgan could not confirm that no erroneous money transfers occurred as a result of the glitch, but said the chances of that were slim given the limited number of people impacted.

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Numerous upset customers took to Reddit and Twitter to complain about the account issue.

Wexler added that J.P. Morgan hasn’t received any reports of malicious money transfer as a result, but will work with customers on a case-by-base basis should such a situation arise. She added that the event was not a hack, but a technical glitch.

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